Frequently asked questions
How do I login to my account? 如何登录？
In the Know uses your mobile number to identify your account. If you have already created an account, enter your mobile number and password in the appropriate fields and tap "Sign In" to enter the app. If you have not yet created an account, or have forgot your password, use the links on the sign in page and follow the steps to create an account or reset your current password.
Is my device supported? 都支持哪些设备？
Currently, In the Know is only available for mobile devices supporting iOS.
Is this age appropriate for my child? 适合给孩子用吗？
In the Know is appropriate for kids an adults alike. Some of the topics you can learn are about everyday situations that "adults" encounter (such as ordering drinks at a bar), so we do not recommend the app for children under 13 years old.
How do I cancel my subscription? 如何取消订阅？
You can cancel your subscription by opening the app and navigating to "Profile". Next, tap on "Billing & Payment". At the bottom of the page you will see a "Cancel Subscription" link. Follow the steps on the subsequent screens, and make sure you have your current password handy.